ADA Compliance
Read about our compliance with the Americans with Disabilities Act Standards for Accessible Design.
Overview
Extole offers baseline templates for our marketing and engagement programs. These templates have been reviewed for ADA compliance. During the implementation phase, you may modify the templates to suit your brand's specific fonts, colors, imagery, etc. It is recommended that you conduct an ADA-compliance scan at this stage as the customization process may introduce areas that require updates for ADA compliance.
If any ADA-related feedback is received during the scan, Extole's support team will process it and make the necessary changes. This ensures that your program is ready to go live with full ADA compliance.
FAQs
Does your company and/or your fourth parties comply with the Americans with Disabilities Act (ADA), including similar state or local laws and conformance to the WCAG 2.1 at Level AA for all digital content?
Yes. It is part of the Application Development Guide that our engineering teams follow.
What is your company's process for for conducting manual QA checks for WCAG issues that cannot be identified by automated scans?
The manual review and update QA process involves collaboration with the customer and our support team. The customized consumer experience is reviewed and a ticket is opened for any required changes. The Extole support team then updates the customized experience as necessary. All of the Extole templates are 100% customizable to be on brand and meet our customers’ requirements, including WCAG.
Updated 10 months ago