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Overview

Reward expiration is the date and time after which a reward can no longer be redeemed. You can set expiration when you configure a reward, and you can set, change, or clear it on an issued reward from View Reward. When a reward expires, it moves to Expired and cannot be redeemed. Expired Reward Bank collectibles are hidden from the Redemption Center.

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Configure Expiration on a Reward Supplier

Use this when the supplier is not part of a component. Any standalone supplier in Rewards can have a Reward Expiration.

1. Navigate to Rewards.
2. Open the reward supplier.
3. Under Reward Details, set Reward Expiration with the date picker.

4. Save the supplier.

Every reward earned from this supplier uses that date, unless the campaign reward sets its own expiration.

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Configure Expiration on a Reward Bank Collectible Reward

They use Expires After and Expiration Date instead of Reward Expiration.

1. Navigate to Rewards.
2. Open the Collectible Reward.
3. Set Expires After (click Add Custom Delay) or Expiration Date. Use one of these settings, not both.

4. Save the Collectible Reward.

Expires After counts from when the participant earns the reward. Expiration Date is a specific date and time.

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Configure Expiration on a Reward in Flow Builder

Use this to expire rewards for one campaign reward. This setting is used instead of the supplier’s Reward Expiration.

1. Go to the Programs page and click Manage Flow for the campaign, or from the Campaign Editor select the Flow tab.
2. Click the reward to open its settings.
3. Set Expires After (click Add Custom Delay) or Expiration Date. Use one of these settings, not both.

4. Click Apply.
5. Publish the campaign.

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View and Manage Expiration on a Reward

Open an issued reward to see whether it expires, change that date, or expire it now.

1. Click User Support in the sidebar and search for the person.
2. Open the person’s profile and scroll to Rewards.
3. Click the reward to open View Reward.

If the reward has an expiration date, View Reward shows it under the current state as Expires:. When the reward has expired, the state is Expired. The header actions Set Expiration Date, Clear Expiration Date, and Mark as Expired may be disabled when they are not available for the reward’s current state.

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Set or Change the Expiration Date

1. On View Reward, click Set Expiration Date.
2. Choose the Expiration Date.
3. Click Set Expiration Date.

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Clear the Expiration Date

1. On View Reward, click Clear Expiration Date.
2. Confirm by clicking Clear Expiration Date.

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Mark a Reward as Expired

1. On View Reward, click Mark as Expired.
2. Optionally enter a note describing why you are expiring the reward.
3. Click Mark as Expired.

The reward moves to Expired and cannot be redeemed.