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Overview

In your My Extole account, you can manage your subscription to in-app notifications. Just click on your account in the bottom left corner to open the menu and select Notifications. On this page, you will see all recent notifications or an empty table if you are not yet subscribed. Click on the Manage Notifications button in the top right to change your subscription. Jump ahead to the following sections:

• Notification Levels
• Notification Categories and Example Notifications
• Channels
• Specific Notification Types
  • Reports notifications
    • Scheduled reports notifications
  • Reward low balance alerts
• Unsubscribing

Got a notification you don’t know what to do with? Read our article on What To Do When You Get a Notification.

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Notification Levels

My Extole notifications include four categories: Business Operations, Reports, Technical, and Configuration Changes. Each category has four subscription levels.

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Notification Categories and Example Notifications

Below are the types of notifications that you will receive for each category of notification at each subscription level. To learn more about what each notification means, please see What To Do When You Get a Notification.

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Business Operations Notifications

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Reports Notifications

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Technical Notifications

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Configuration Changes

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Channels

You will receive all notifications within your My Extole account by default. Navigating to the Notifications Center, you can view the details of each notification and optionally snooze them for up to 30 days. If you’d like to additionally receive notifications via email, click on “Channels: in-app”, toggle on your email address, and click “Save”. You can also set up a webhook to post to Slack whenever you receive a notification of a specific category:

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Levels and Channels Are Separate Settings

The level decides which notifications you receive and the channel decides where they are delivered. A category set to All with no email channel toggled on delivers every notification to your in-app Notifications page and none by email. When you did not receive an alert, check both: the category’s level, and whether the email channel is on for that category. An email you did receive for another category, such as a report completing, shows that the address itself is deliverable.

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Reading the Event Behind a Notification

The id in a notification’s link identifies the notification record, not the event that raised it. To look up the event in a report, open the notification’s details and use the event id shown there.

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Specific Notification Types

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Reports Notifications

Outside of the Settings page, you can also subscribe to reports notifications on the Reports History page by clicking Subscribe at the top of the page:

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Scheduled Reports Notifications

Outside of the Settings page, you can subscribe to scheduled report notifications by going to the Reports > Scheduled Reports page.

1. Find the desired report schedule
2. On the righthand side of the row, open the menu and select Edit.
3. Add your email to the Notify Email(s) field and click Save & Run.

After completing the above steps, the next scheduled report will be delivered to your inbox. Please note that if you change any of the data in the report before clicking Save & Run, the most recent report will be re-delivered to all scheduled report subscribers with the new data.

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Reward Low Balance Alerts

Outside the Settings page, you can subscribe to reward low balance alerts from the Rewards center by clicking on the “add me” link at the top of the page.

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Unsubscribing

If you wish to unsubscribe from any of the aforementioned notifications, you can either do so from the Settings page or by clicking Unsubscribe or “remove me” from any of the specific pages described above.