Skip to main content
This guide is for customers using Extole’s upgraded Flow Builder. If you’re using the legacy version, rewards are managed in the Assets → Rules section instead.

​
Overview

Choosing the right reward is key to driving engagement. To keep your program fresh and relevant, we recommend updating rewards regularly. This article covers how to replace an existing reward (of the same type) in your campaign. To add another reward on the same event instead of replacing the one that is already there, follow How to Add a New Reward.

​
Navigate to the Event with Rewards

  1. Go to the Programs Page and click the Manage icon for your desired campaign, or from the Campaign Editor, select the Flow tab.
  2. Locate the business event that includes your current reward like Converted.

​
Update the Reward

  1. Click the existing reward to open its settings.
    ​
  2. In the Reward section, select the updated reward from the available options.
    ​
  3. Click Apply to save your changes.
Don’t see the reward you need? You’ll need to create it first, then return to this Reward section and select it. Refer to:

​
Update Reward Amount Variables

Changing the reward does not automatically update text that references the old reward amount. Any variables or copy that mention the value (for example “Get $10 off”) will keep showing the previous amount until you update them.
  1. Go to the Assets tab for your campaign.
  2. Locate the amount variables on each creative. The label is often Reward Amount, and it may be qualified by role, such as Advocate Reward Amount, Friend Reward Amount, or Participant Reward Amount.
  3. Update each variable to reflect the new reward value. A creative that stores its own amount keeps the old value until you update that copy too.
  4. Open each creative and look for the old amount still showing. Check a field that stores the amount itself, and any sentence that writes the old amount out, including a field that is not labeled Reward Amount.
  5. Save your changes.
Updating a Reward Amount variable updates every place that references that variable, so you don’t have to edit those sentences individually. It does not update a creative that stores its own amount, a separate field that holds the amount, or a sentence that writes the old amount out. If a sentence inserts the variable, leave the sentence and update the variable it uses.

​
Check the Reward Emails

Confirm the new value is reflected in the messages participants receive.
  1. Open the Reward Emails for the campaign (from the Assets section or the Flow page).
  2. Review the subject line, body copy, and reward messaging to make sure they show the new reward amount.
  3. Update any copy that writes the old amount instead of using the amount variable, and any other field on the email that still holds the old amount.
  4. Use the email preview to confirm the correct value displays before publishing.

​
Prepare to Launch

Once your reward is updated, make sure your campaign is fully configured. Reward changes apply to the campaign draft until you publish the campaign live, so you can review the change before it reaches participants. Helpful resources: