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Important Note: This guide only applies to flow campaigns that use Extole's upgraded Flow Builder. Check for the flow icon next to your campaign name.

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Overview

Every Extole campaign comes with default rewards. This guide covers adding additional rewards to your campaign from scratch.

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Reward a Person for Their Activity

Example:

• Reward a friend for starting a subscription or making a qualified purchase

This use case covers adding a reward for a person who has performed a particular activity like starting a subscription or making a purchase.

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Configuration

Hover over the business event that you want to trigger the reward and hit the + button in the top right.

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By default, the options "Add Reward" and "Friend" will be selected, so go ahead at hit Add. Doing so will prompt you to create your new reward. Be sure to give it a descriptive name.

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To make the reward functional, all you have to do is specify the Reward setting and apply your changes.

• If this reward is a Tango reward, please reference our guide for How to Set Up A Tango Gift Card Reward.
• We also recommend double checking the default reward rules.

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Once your configuration is complete, you'll see the reward attached to the business event in your flow.

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Reward a Person for Someone Else's Activity

Examples:

• Reward an advocate when their friend registers
• Reward an ambassador when a friend converts

Configuration

Hover over the business event that you want to trigger the reward and hit the + button in the top right.

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The rest of the configuration is the same as for rewarding a person for their activity, described in the section above.

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