Q1 2023 Releases

New Features & Improvements

Campaign Scheduling

From the My Extole Programs page, you can now schedule when a campaign goes live! To create a schedule, open the dot menu to the right of any unlaunched campaign. Once you’ve created a schedule, you can edit it as many times as you’d like or cancel it through the same menu. You can also schedule when you’d like a campaign to end, and coming soon you’ll be able to schedule when you’d like a campaign to be paused.

Earned Reward Limits and Notifications

When creating or editing your rewards in My Extole, you can now set hourly and daily limits on the number of rewards that are fulfilled. These limits are designed to catch potentially fraudulent behavior occurring within your campaigns and will generate notifications when they are hit.

Please note: You must be subscribed to Business Operations notifications at the level of Noteworthy in order to receive a message when your limits have been reached. If you’re interested in setting these thresholds for your rewards, please reach out to your CSM for assistance.

Extole + Salesforce Integration

Our Salesforce tagging and coupon integration has officially moved into our Integrations Center. If you don’t yet have your Salesforce account connected to Extole, this is the place to start the integration process. You can also access the Extole Salesforce Commerce Cloud cartridge repo through the integrations page, if you’re interested in the full tagging integration. Please note that Salesforce coupon sets are still managed in the Rewards tab of your My Extole account. If you have any questions, feel free to reach out to your CSM.

Overlay Customizations

We have added a number of customizations to the Overlay creative in Refer a Friend and Sweepstakes programs. You now have the option to display the CTA as a button or tile and change the position of the CTA on the page with smooth animations for maximizing and minimizing the overlay.

Influencers Pending Approval

If your Influencer program has an application process, your program-level dashboard includes a table that displays all your influencers. This quarter we updated the influencer table so that it is now powered by our Influencers Pending Approval report. This change streamlines the process for identifying and evaluating potential influencers by displaying those who have not yet been approved or declined as pending in the influencer table.