> ## Documentation Index
> Fetch the complete documentation index at: https://docs.extole.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Configure Reward Expiration

> Set a reward to expire after a delay or on a date, and manage expiration on an issued reward from View Reward.

# Overview

Reward expiration is the date and time after which a reward can no longer be redeemed. You can set expiration when you configure a reward, and you can set, change, or clear it on an issued reward from **View Reward**.

When a reward expires, it moves to **Expired** and cannot be redeemed. Expired Reward Bank collectibles are hidden from the Redemption Center.

<Info>
  Expiration you set on a reward in Flow Builder is used instead of expiration set on the reward supplier, or on the Reward Bank Collectible Reward.
  Changing reward expiration related settings does not update rewards that have already been earned.
  To change the date on an issued reward, use **View Reward**.
</Info>

# Configure Expiration on a Reward Supplier

Use this when the supplier is not part of a component. Any standalone supplier in **Rewards** can have a **Reward Expiration**.

1. Navigate to **Rewards**.
2. Open the reward supplier.
3. Under **Reward Details**, set **Reward Expiration** with the date picker.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-supplier.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=2fcc0fa3733b82c5d995d3ff08d1855f" alt="Reward Details on a custom reward supplier, with Reward Expiration set to July 9, 2027 at 8:30 AM CDT." width="774" height="301" data-path="images/extole/reward-expiration-supplier.png" />
</Frame>

4. Save the supplier.

Every reward earned from this supplier uses that date, unless the campaign reward sets its own expiration.

# Configure Expiration on a Reward Bank Collectible Reward

They use **Expires After** and **Expiration Date** instead of **Reward Expiration**.

1. Navigate to **Rewards**.
2. Open the Collectible Reward.
3. Set **Expires After** (click **Add Custom Delay**) or **Expiration Date**. Use one of these settings, not both.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-collectible.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=b6ea4ddfa73537823fc7f42b42d54ec2" alt="Collectible Reward settings showing Expires After with Add Custom Delay, and Expiration Date with a date and time picker." width="895" height="412" data-path="images/extole/reward-expiration-collectible.png" />
</Frame>

4. Save the Collectible Reward.

**Expires After** counts from when the participant earns the reward. **Expiration Date** is a specific date and time.

# Configure Expiration on a Reward in Flow Builder

Use this to expire rewards for one campaign reward. This setting is used instead of the supplier's **Reward Expiration**.

1. Go to the [Programs](https://my.extole.com/programs) page and click **Manage Flow** for the campaign, or from the **Campaign Editor** select the **Flow** tab.
2. Click the reward to open its settings.
3. Set **Expires After** (click **Add Custom Delay**) or **Expiration Date**. Use one of these settings, not both.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-reward-component.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=a8393fb6ce38911889dae21b899e208f" alt="Friend Reward on Signed Up settings showing Expires After with Add Custom Delay, and Expiration Date with a date and time picker." width="895" height="412" data-path="images/extole/reward-expiration-reward-component.png" />
</Frame>

4. Click **Apply**.
5. Publish the campaign.

# View and Manage Expiration on a Reward

Open an issued reward to see whether it expires, change that date, or expire it now.

1. Click **User Support** in the sidebar and search for the person.
2. Open the person's profile and scroll to **Rewards**.
3. Click the reward to open **View Reward**.

If the reward has an expiration date, **View Reward** shows it under the current state as **Expires:**.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-view-reward-expires.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=730da9278bda51b0c2967fd413378876" alt="View Reward showing a Sent reward with Expires set to September 29, 2026 at 11:11 AM CDT." width="278" height="203" data-path="images/extole/reward-expiration-view-reward-expires.png" />
</Frame>

When the reward has expired, the state is **Expired**.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-view-reward-expired.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=cc0b58ba502fe2a5fd046e1f7c05225c" alt="View Reward showing an Expired reward, with the Expired state and matching expiration date." width="278" height="203" data-path="images/extole/reward-expiration-view-reward-expired.png" />
</Frame>

The header actions **Set Expiration Date**, **Clear Expiration Date**, and **Mark as Expired** may be disabled when they are not available for the reward's current state.

## Set or Change the Expiration Date

1. On **View Reward**, click **Set Expiration Date**.
2. Choose the **Expiration Date**.
3. Click **Set Expiration Date**.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-set-date.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=3a6367ab5d5c012bd8b4b83c2bae385a" alt="Set Expiration Date dialog with an Expiration Date field and a Set Expiration Date button." width="705" height="230" data-path="images/extole/reward-expiration-set-date.png" />
</Frame>

## Clear the Expiration Date

1. On **View Reward**, click **Clear Expiration Date**.
2. Confirm by clicking **Clear Expiration Date**.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-clear-date.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=817db4258f1ba4c6b7817569590d44d9" alt="Clear Expiration Date dialog asking to confirm clearing the reward's expiration date." width="708" height="179" data-path="images/extole/reward-expiration-clear-date.png" />
</Frame>

## Mark a Reward as Expired

1. On **View Reward**, click **Mark as Expired**.
2. Optionally enter a note describing why you are expiring the reward.
3. Click **Mark as Expired**.

<Frame>
  <img src="https://mintcdn.com/extole/DExGySzLadTKnpY9/images/extole/reward-expiration-mark-as-expired.png?fit=max&auto=format&n=DExGySzLadTKnpY9&q=85&s=00fbfe3f78b27ba0399607e7428ab4d2" alt="Mark as Expired dialog stating that expired rewards cannot be redeemed, with an optional note and a Mark as Expired button." width="706" height="320" data-path="images/extole/reward-expiration-mark-as-expired.png" />
</Frame>

The reward moves to **Expired** and cannot be redeemed.
