> ## Documentation Index
> Fetch the complete documentation index at: https://docs.extole.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Resend a Reward

> Resend a reward from a person's profile when it can be sent again, and use Retry only when the reward is Earned or Failed.

# Overview

When a reward was already created and the recipient did not get it, resend that same reward. Do this from the reward card on the person's profile. **Resend** sends the reward again to the address already on it. It does not create a second reward, and it does not change the destination.

For a Tango gift card that needs a corrected email address, follow [How to Resend Tango Rewards](/guides/rewards-management/reward-fulfillment/how-to-resend-tango-rewards). Changing the person's email in Extole and then clicking **Resend** still delivers to the original address.

# Resend from the Person Profile

1. Click **User Support** in the sidebar and search for the person.
2. Open their profile and find the reward in the **Rewards** section.
3. On the reward card, click **Resend**.

**Resend** is on the card when that reward can be sent from its current state. A **Sent** reward that can be sent again shows **Resend**.

The button stays pending until the request finishes. My Extole then confirms with **Reward has been re-sent!** If the request fails, it shows **Something went wrong**.

The same card hides **Resend** and **Retry** when the campaign is stopped or archived. The card says **This campaign is stopped or archived.**

# When the Card Shows Retry

**Retry** is a separate action. It appears only when the reward is **Earned** or **Failed**.

Click **Retry** to try that reward again. The button stays pending until the request finishes. A **Sent** or **Fulfilled** reward does not show **Retry** on this card. Use **Resend** when that action is available.

If neither **Resend** nor **Retry** is on the card, that reward cannot be sent or retried from its current state. Contact [support@extole.com](mailto:support@extole.com).

# Reward Details

Opening the reward still leads to the Reward Details page, which has its own **Resend** for a reward that can be sent again. On a person's profile you can resend without leaving the reward card.

<Warning>
  **Resend Does Not Change the Destination**

  **Resend** on the reward card, and **Resend** on the Reward Details page, both deliver to the address already associated with that reward. To send a Tango gift card to a corrected email, contact Extole and have the reward resent in Tango. See [How to Resend Tango Rewards](/guides/rewards-management/reward-fulfillment/how-to-resend-tango-rewards).
</Warning>


## Related topics

- [How to Resend Tango Rewards](/guides/rewards-management/reward-fulfillment/how-to-resend-tango-rewards.md)
- [Investigating Missing Rewards and Attribution](/guides/rewards-management/reward-fulfillment/how-to-investigate-a-wismr-request.md)
- [How to Issue a Manual Reward](/guides/flow-campaigns/how-to-issue-a-manual-reward.md)
- [How to Set Up a Tango Gift Card Reward](/guides/flow-campaigns/how-to-set-up-a-tango-gift-card-reward.md)
- [How to Reward with Tango Gift Cards](/guides/rewards-management/setting-up-your-rewards/how-to-reward-with-tango-gift-cards.md)