> ## Documentation Index
> Fetch the complete documentation index at: https://docs.extole.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change the Reward on your Program

> Update the reward on your campaign from the Flow Builder

This guide is for customers using Extole’s upgraded Flow Builder. If you’re using the legacy version, rewards are managed in the Assets → **Rules** section instead.

# Overview

Choosing the right reward is key to driving engagement. To keep your program fresh and relevant, we recommend updating rewards regularly. This article covers how to replace an existing reward (of the same type) in your campaign.

To add another reward on the same event instead of replacing the one that is already there,
follow [How to Add a New Reward](/guides/flow-campaigns/how-to-add-a-new-reward).

# Navigate to the Event with Rewards

1. Go to the **[Programs Page](https://my.extole.com/programs)** and click the Manage icon for your desired campaign, or from the **Campaign Editor,** select the Flow tab.
2. Locate the business event that includes your current reward like Converted.

# Update the Reward

1. Click the existing reward to open its settings.\
   ​![](https://downloads.intercomcdn.com/i/o/syy27wia/1677850297/426e85b8e7431ad2067ed737dbaf/image.png?expires=1778306400\&signature=209f3b70de24000cc83b07f1e21dbacde01e4244489da88b9af53c0f30f32dc9\&req=dSYgEcF7nYNWXvMW3nq%2BgdG6PXH9yj9E2CLKvFKM3iJcR%2FeGR7mFDnqlD8%2Fg%0A6qi6pNZ4Z551AJ1gxJRU9k%2FIVKY%3D%0A)
2. In the **Reward** section, select the updated reward from the available options.\
   ​![](https://downloads.intercomcdn.com/i/o/syy27wia/1677851211/4d314d0012203ae74db3679d7c3a/image.png?expires=1778306400\&signature=fd2251b17bf470d900503a9560888481377bd2777f26bfde03e7db450d98cb5d\&req=dSYgEcF7nINeWPMW3nq%2BgZ31NQorLplDfr3o8hdl3Obnlq2GWXZ%2BqFuUciEQ%0AgeSa6aU4%2Fp47dHYaYebR2%2FpFgec%3D%0A)
3. Click Apply to save your changes.

Don’t see the reward you need? You’ll need to create it first, then return to this **Reward** section and select it. Refer to:

* **[Add a Coupon Reward](/guides/flow-campaigns/how-to-add-a-coupon-reward-to-your-referral-program)** – create a coupon reward (fixed amount or percentage) and add it to a campaign
* **[Gift Card Rewards](/guides/rewards-management/setting-up-your-rewards/how-to-reward-with-tango-gift-cards)**
* **[Coupon Rewards](/guides/rewards-management/setting-up-your-rewards/how-to-reward-with-coupons)**
* **[Account Credit Rewards](/guides/rewards-management/setting-up-your-rewards/how-to-reward-with-account-credits)**

# Update Reward Amount Variables

Changing the reward does **not** automatically update text that references the old reward amount. Any variables or copy that mention the value (for example "Get \$10 off") will keep showing the previous amount until you update them.

1. Go to the **Assets** tab for your campaign.
2. Locate the amount variables on each creative. The label is often **Reward Amount**, and it may be qualified by role, such as **Advocate Reward Amount**, **Friend Reward Amount**, or **Participant Reward Amount**.
3. Update each variable to reflect the new reward value. A creative that stores its own amount keeps the old value until you update that copy too.
4. Open each creative and look for the old amount still showing. Check a field that stores the amount itself, and any sentence that writes the old amount out, including a field that is not labeled **Reward Amount**.
5. Save your changes.

Updating a **Reward Amount** variable updates every place that references that variable, so you don't have to edit those sentences individually. It does not update a creative that stores its own amount, a separate field that holds the amount, or a sentence that writes the old amount out. If a sentence inserts the variable, leave the sentence and update the variable it uses.

# Check the Reward Emails

Confirm the new value is reflected in the messages participants receive.

1. Open the **Reward Emails** for the campaign (from the Assets section or the Flow page).
2. Review the subject line, body copy, and reward messaging to make sure they show the new reward amount.
3. Update any copy that writes the old amount instead of using the amount variable, and any other field on the email that still holds the old amount.
4. Use the email preview to confirm the correct value displays before publishing.

# Prepare to Launch

Once your reward is updated, make sure your campaign is fully configured. Reward changes apply to the campaign draft until you publish the campaign live, so you can review the change before it reaches participants.

Helpful resources:

* [How to Run a Burst](/guides/programs-and-campaigns/managing-campaigns/how-to-run-a-burst)
* [A/B Testing your Offer](/guides/strategy-and-best-practices/campaign-optimization/a-b-testing-your-offer)
* [Making Updates to your Campaign](/guides/programs-and-campaigns/managing-campaigns/making-updates-to-your-campaigns)
* [Pausing and Ending Campaigns](/guides/programs-and-campaigns/managing-campaigns/pausing-ending-and-scheduling-campaigns)


## Related topics

- [How to Add a Coupon Reward to Your Referral Program](/guides/flow-campaigns/how-to-add-a-coupon-reward-to-your-referral-program.md)
- [How to Reward with Tango Gift Cards](/guides/rewards-management/setting-up-your-rewards/how-to-reward-with-tango-gift-cards.md)
- [Choosing Your Point-to-Reward Ratio](/guides/strategy-and-best-practices/campaign-optimization/choosing-your-point-to-reward-ratio.md)
- [Build a Loyalty Program](/technical/platform-integrations/extensions/reward-bank/loyalty-program-guide.md)
- [A/B Test Your Program](/technical/operational-tasks/program-testing/set-up-ab-tests.md)


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